Terms, Privacy & Messaging policy

Terms of Service

Last updated June 19, 2026

1. What Pendly does

Pendly (“we,” “us”) is a follow-up engine operated by ACLogics. We detect stuck jobs in your pipeline and take outreach actions — by call, text, and email — to move them toward a resolution, acting in your business’s name and under your direction.

2. Your account & eligibility

You must be authorized to act for your business and to permit outreach to your customers. You’re responsible for the accuracy of the contact data and job information you connect or provide, and for keeping your login credentials secure.

3. Your approval, your control

Pendly works on your behalf, but you stay in control. You review the actions Pendly proposes, and we don’t contact your customers in ways you haven’t authorized. You can pause or disconnect Pendly at any time.

4. Acceptable use

You agree not to use Pendly to send unlawful, deceptive, or harassing communications, to contact people who have opted out, or to violate any applicable law or third-party platform’s terms. You’re responsible for the content of messages sent on your behalf.

5. Third-party tools

Pendly works alongside tools like Housecall Pro and your email provider. We aren’t an official partner of, or endorsed by, those platforms, and we aren’t responsible for their availability or changes to their services.

6. Fees & guarantee

You can start with no card and no contract. If a paid plan applies, the fees and any money-back guarantee are described at sign-up. You can cancel at any time per the terms presented to you then.

7. Disclaimers & liability

Pendly is provided “as is.” We don’t guarantee any specific revenue, booking, or business outcome. To the maximum extent permitted by law, our liability is limited to the fees you paid us in the three months before the claim.

8. Changes

We may update these terms as the product evolves. Material changes will be reflected by the “last updated” date above, and continued use after a change means you accept the updated terms.

Privacy Policy

Last updated June 19, 2026

1. What we collect

We collect the account details you give us (name, email, phone), the business and job data you connect or upload (quotes, work orders, customer contact info, calendar entries), and basic usage data about how you interact with Pendly.

2. How we use it

We use your data to detect stuck jobs, decide and perform follow-up actions, record outcomes, provide support, and improve the product. We act on your behalf to contact the customers and jobs you direct us to.

3. How we share it

We don’t sell your data. We share it only with service providers that help us operate Pendly (for example, calling, messaging, and hosting providers), and only as needed to deliver the service or when required by law.

4. Your customers’ data

You remain the owner of your customer data. We process it on your instructions to perform follow-ups, and we honor opt-out requests. You’re responsible for having the right to share that data with us.

5. Retention & security

We keep your data for as long as your account is active or as needed to provide the service, then delete or anonymize it. We use reasonable technical and organizational measures to protect it.

6. Your choices

You can access, correct, export, or delete your data, and disconnect Pendly at any time. To make a request, email pendly@aclogics.com.

Messaging & Calling Policy

Last updated June 19, 2026

This policy explains how Pendly contacts your customers on your behalf. When you use Pendly, it follows up on stuck jobs by placing AI-assisted phone calls and sending text messages and emails to the customers and contacts in your pipeline. It governs that outreach.

1. We act on your behalf, in your name

Pendly contacts your customers as your business — not as Pendly. Outreach is limited to legitimate follow-up on real work in your pipeline: confirming quotes, chasing approvals, collecting availability, scheduling visits, and following up on unpaid invoices. We don’t use your contacts for unrelated marketing.

2. Your consent & compliance responsibility

You confirm that you have an existing business relationship with the people you ask us to contact, and the right to call, text, and email them at the numbers and addresses you provide. You’re responsible for complying with the laws that apply to that outreach — for example the TCPA, CAN-SPAM, and applicable state and local rules. Pendly gives you the controls to do this; it doesn’t remove your obligation to have a lawful basis for contact.

3. Identification & AI disclosure

Every message and call identifies your business and states why we’re reaching out. Where required, AI-assisted calls disclose that the caller is an automated or virtual assistant acting for your business.

4. Opt-outs & do-not-contact

Your customers can opt out at any time — replying STOP to a text, asking to stop on a call, or unsubscribing from an email. We honor opt-outs immediately and suppress that contact from future outreach across your account. We also respect any do-not-contact list you provide and won’t knowingly contact people who have already asked you to stop.

5. Calling hours & follow-up cadence

Pendly limits outreach to reasonable local hours and a sensible follow-up cadence — enough to move a job forward, not to harass. Outreach on a job stops automatically once it’s resolved (booked, paid, or closed) or the customer opts out.

6. Call recording

Where calls are recorded, Pendly follows applicable consent requirements and discloses recording where the law requires it. You’re responsible for telling us which jurisdictions’ rules apply to your customers.

7. Your review & control

You decide how Pendly reaches your customers, review the actions it proposes, and can pause or stop outreach at any time. You remain responsible for the content sent in your business’s name.

8. Carriers & providers

Carriers aren’t liable for delayed or undelivered messages. Pendly relies on third-party calling, messaging, and email providers and isn’t responsible for their service availability.

Note: Separately, if you opt in to receive account and product text messages from Pendly to you at sign-up, those are covered by the consent shown on the application form (roughly 4 msgs/month; reply STOP to opt out, HELP for help; message and data rates may apply).