Shared number
Free
Use a Pendly-managed shared number when Pendly sends messages or places calls for you. Customer replies can still be received and matched back to the right recent conversation.
Start Pendly with $5 credits and a shared number, then pay only for the messages, customer calls, voice recording storage, and phone add-ons your team actually uses.
These rates are added to the free plan after trial credits are used. Customer replies and team messages to customers are free.
Use a Pendly-managed shared number when Pendly sends messages or places calls for you. Customer replies can still be received and matched back to the right recent conversation.
A phone number for your shop with unlimited US SMS included. No setup fee. Global numbers and global messaging are not included.
It applies to pay-as-you-go usage, like messages Pendly sends and calls Pendly places to customers. Voice recording storage is not included in the trial credit.
No. You can start with the free shared number. Customer replies can still work on a shared number. Your own Pendly number is useful when you want a number tied only to your shop, customer callbacks, and unlimited US SMS.
No. Customer replies are free. They can come through either a shared number or your own Pendly number.
No. Messages your team sends to customers are free. Pay-as-you-go SMS applies to messages Pendly sends automatically.
Pendly looks for messages your account sent to that customer within the last 30 days and links the reply back to the matching conversation. If there is more than one possible match, Pendly uses AI to decide which job, quote, invoice, or follow-up the reply belongs to.
No. Your own Pendly number is a flat $80 per month with unlimited US SMS included. Global numbers and global messaging are not included.
AI calls cost more because Pendly is doing the work during the call: understanding what the customer says, deciding what to say next, speaking back, and saving the result. Team calls are cheaper because a real person on your side is doing the conversation; Pendly is mainly providing the phone connection and logging support.
A call Pendly places is follow-up going out to a customer. A forwarded call is when a customer calls your Pendly number and that call is routed to your team. Those are different phone behaviors, so they are billed separately.
Refer a friend and get a $5 credit. The referred friend also receives a $5 credit after signup.